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Refund & Cancellation Policy

Last updated: September 20, 2025

At Aureeture AI, we strive to deliver the best experience in project-building, AI mentorship, and upskilling for students and professionals. We understand that plans can change, so please review our cancellation and refund policy below.

1. Refund Policy

  • You may request a refund within 24 hours of your initial purchase for both monthly and annual subscription plans.
  • Refunds are only issued if the platform was used for less than 30 minutes during that 24-hour period.
  • Refunds are applicable only in cases of:
    • Accidental purchases
    • Technical errors that prevent access to platform features or services as described

2. Non-Refundable Circumstances

  • Requests made after 24 hours from the initial purchase
  • Platform usage of 30 minutes or more during the refund eligibility period
  • Subscriptions that began as free trial conversions
  • Dissatisfaction with content, learning experience, or expectations
  • Violation of our Terms & Conditions
  • Attempted misuse of the refund system

3. How to Request a Refund

  • Email us at support@aureeture.com
  • Use the subject line: Refund Request – [Your Registered Email]
  • Include your account email address, date of purchase, and a brief explanation of the issue

Our team will review your request and respond within 2 business days.

4. Refund Processing Time

  • If approved, refunds will be processed within 2 business days
  • Funds will be returned to the original payment method
  • Depending on your payment provider, it may take 3–10 business days for the refund to appear in your account
  • If refund is provided, it will be credited within 7 days

5. Subscription Cancellation

You may cancel your subscription at any time:

  • iOS Users: Visit your App Store settings > Subscriptions
  • Android Users: Open Google Play Store > Subscriptions
  • Web Users: Log into your dashboard and manage billing settings

Note: Cancellation prevents future charges but does not generate a refund. Your access to Aureeture will remain active until the end of the current billing cycle.

6. Free Trial Conversions

  • Subscriptions that auto-renew after a free trial are not eligible for refunds
  • You must cancel at least 24 hours before your trial ends to avoid being charged

7. Need Help?

If you have questions about cancellation or refund eligibility, reach out to us: